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1.3
Updated by user Mar 10, 2018

This is to follow-up on my post. Three weeks and a couple of days later I finally received a word from my adjuster telling me that the insured admitted of hitting me.

He gave me the estimate, which is a fair estimate. I received the check in the mail few days later. Overall I would give this company a 3 and a half stars.

I deduct half a star for having to wait about 40 minutes to talk to a claim representative. One star for the long waiting period to settle the claim.

Original review posted by user Feb 26, 2018

I was hit from front while stopping at a stop light. The car in front of me backed-up hastily, then took off when the light turned green. Luckily I had the license #. The police was able to get hold of the driver and he admitted of hitting me. The police gave me his name, DOB, address, and insurance policy information.

I didn't file charges against him. MISTAKE #1: Never Never Never show compassion to criminals.

Contacted The General, and it's been almost 3 weeks and they refused to repair my car because "we cannot get a hold of the insured." How is the world do they think I've his information?

This company is a total rip-off. Worthless. I'm thinking of writing a complaint to the insurance commissioner in California to have their license revoked.

Reason of review: Poor customer service.

Monetary Loss: $1000.

The General Cons: Everything of this company.

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Aby Irw

This is to follow-up on my previous post.Three weeks and a couple of days later I finally received a word from my adjuster telling me that the insured admitted of hitting me. He gave me the estimate, which is a fair estimate.

I received the check in the mail few days later.Overall I would give this company a 3.5 star rating.

I deduct half a star for having to wait about 40 minutes to talk to a claim representative. One star for the long waiting period to settle the claim.

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