Contact The General Customer Service
The General Phone Numbers and Emails
Toll-Free Number:
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(844) 328-0306
Customer Service:
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(225) 775-5217Baker, LA
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(225) 355-6453Baton Rouge, LA
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(225) 291-0806Baton Rouge, LA
The General Emails:
The General Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call The General is 8443280306. 85% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as The General may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call The General is 8443280306. 85% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as The General may ask you for the following information to identify you as a customer: first and last name, email or address or zip code.
People call The General mainly because of product/ service, request for information, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel neutral after talking to customer service representatives.
The best email to contact The General is licensing@thegeneral.com. 65% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact The General Customer Service?
Most Popular Number:
| Total calls: 948 | Issues resolved: 20 | Last call: Jan 7, 2026 |
Contact Information
The General Website:
The General Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Thursday: 7:00am - 9:00pm
Friday: 7:00am - 8:00pm
Saturday: 8:00am - 4:00pm
Other Locations:
17304 Preston Rd Ste 1100,
Dallas, TX 75252
1352 Main Street
Baker, LA 70714
1200 Business Hwy 190, Suite 11
Covington, LA 70433
How Good is The General's Customer Service?
Summary of The General Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The General?
Product/ Service Question:
- “Reinstate insurance”
- “Auto insurance quote”
- “Policy”
Payments and Charges Question:
- “Payment”
- “Make payment”
- “Pay my bill”
Request for Information Question:
- “Roadside assistance. How do I use it?”
- “Questions about my coverage”
- “Need to speak to someone about my insurance”
Activation/ Cancellation Question:
- “Cancel policy”
- “I want to cancel my policy and get refunded”
- “Cancellation notice for policy”
Account Question:
- “I reset my Password for my Policy and I still it won’t log me in”
- “License plate suspended”
- “My licence is suspended”
Cards Question:
- “Took money wrong card”
- “Ins card”
- “ID cards”
Return/ Replace Question:
- “Replace a vehicle”
- “Ned to change payment date and new debit card”
- “Change payment card”
Staff Question:
- “Every time I call the General they hang up on me doesn't matter how nice or how rude I am I canceled my policy I'm just trying to get my refund and all I get is hung up on”
- “Customer service”
- “Need roadside service”
Refund Question:
- “Refund,I canceled my insurance over a month ago, even stopped payment, and you still took my money out of my account, after I called and told your agent I went on with ciego ins.for the 3rd of the price you guys were rapping me for, and I'd like what”
- “Refund”
Shipping and Delivery Question:
- “Haven't got lns cards by mail”
- “Have not received my refund”
Website/ Application Question:
- “Unsigned application”
- “Website not working”
Other Question:
- “Supervisor”
- “Your client hit my wife's car”
- “Set up autopay”
Compare The General Customer Service To
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